Flying with Horizon Air? Travelers often have questions about booking, cancellations, refunds, upgrades, baggage, and more. Below is a complete guide that links to detailed discussions on these common topics.

Are Horizon Air tickets refundable?

Horizon Air offers both refundable and non-refundable ticket options. Refundable fares provide flexibility for cancellations, while non-refundable fares may only be changed or credited with applicable fees.

Can I get a travel credit if I cancel my Horizon Air flight?

If you cancel a non-refundable Horizon Air flight, you may be eligible for travel credit instead of cash. Credits can usually be applied toward future bookings within a specified time.

Can I hold a Horizon Air flight before purchase?

Some fares allow you to place a hold before completing purchase, giving you time to finalize your plans. Availability of this option may depend on fare rules.

Can I make a Horizon Air reservation online or via phone?

Yes, reservations can be made easily through the airline’s official website or by calling their customer service team for direct support.

Can I upgrade my Horizon Air seat after booking?

Passengers can often upgrade after booking, either online in “Manage My Booking” or at the airport check-in counter, depending on seat availability and fare class.

Does Horizon Air offer priority boarding or lounge access?

Priority boarding is sometimes included with premium fare classes or elite frequent flyer status. Lounge access may be available through partnerships with Alaska Airlines lounges.

How can I change my Horizon Air flight date or time?

You can change flight details online or by phone. Change fees and fare differences may apply depending on the type of ticket purchased.

How do I add baggage to my Horizon Air booking?

Extra baggage can be added during booking, later through “Manage My Booking,” or at the airport. Pre-paying online often saves time and money.

How do I book a flight with Horizon Air?

Booking can be done directly on the Horizon Air website, through mobile apps, or via phone support. Third-party travel agencies also sell Horizon Air tickets.

How do I cancel a Horizon Air booking?

Cancellations can be processed online or through customer service. Refund eligibility depends on your fare type.

How do I correct a spelling mistake on my Horizon Air ticket?

Minor name corrections are usually allowed if they match your government-issued ID. Major changes may require rebooking.

How do I upgrade to first class on Horizon Air?

First-class upgrades may be purchased online, requested at check-in, or redeemed with loyalty program benefits. Availability varies by route.

How early should I check in for a Horizon Air flight?

Horizon Air recommends checking in at least 90 minutes before domestic flights and earlier for busy airports. Online and mobile check-in are also available.

How long does it take to get a refund from Horizon Air?

Refunds generally take 7–20 business days, depending on the payment method and fare rules.

Is there a fee to make flight changes with Horizon Air?

Change fees vary by ticket type. Flexible fares may allow free changes, while restricted fares usually involve a fee plus fare difference.

What happens if Horizon Air cancels my flight?

If Horizon Air cancels your flight, you’re entitled to a refund or rebooking at no additional cost. Compensation may be available depending on circumstances.

What is the Horizon Air booking policy for refundable and non-refundable tickets?

Refundable tickets provide flexibility for cancellations or changes, while non-refundable tickets are more restrictive but often cheaper.

What is the policy for modifying passenger information on Horizon Air tickets?

Passenger name corrections are limited to minor spelling errors. Major changes typically require ticket reissue under new details.